Flight of the Buffalo: Soaring to Excellence, Learning to Let Employees Lead

QUESTION: Is the person becoming more capable? LEADERSHIP SOLUTION: Focus on developing the person, not the scoreboard.

I learned that system/structure factors produced these troubling mind-sets. I learned to focus my efforts on the context obstacles, so I can affect the powerful determinants of behavior.

QUESTION: Are you a supplier or a partner? LEADERSHIP SOLUTION: Sit with the customer, or don't get in the door.

As the leader I work to keep the competitor clearly in the forefront of everyone's thinking.

You need to really know your costs. How? Use a real-time direct costing system. Assign every penny you spend to a product, a customer, a function.

Leaders must keep helping people prepare for the next match, rather than savoring the win from the last match.

Begin with the End in Mind—the Federal Express Example Federal Express knows the importance of thinking strategically. They begin from the end state they want to create: “Absolutely, positively, it has to be there on time.” With that end state firmly in mind they ask the strategic-thinking question “What will it take to get it absolutely, positivel

QUESTION: Am I creating owners or dependents? LEADERSHIP SOLUTION: If you want them to act like it's their business, make it their business.

it is easier to complain about what we don't have than to give up what we do have.

People Who Know How Well They Are Doing Will Do Well People need measurements to excel.