shift from teacher as knower and judge to student as learner, producer, and center of the project can be uncomfortable. But as Ward's experience shows, that is when learning will take place for both. This is the intent of the consulting process discussed here. When we give up control and act as relative equals, we make ourselves vulnerable. This is

Identify in your own mind what form the resistance is taking. The

Desirable Wants Desirable wants are the things you would like to have from the client but you can live without.

The questions that heal us and offer hope for authentic change are the ones we cannot easily answer. Living

What all this implies is that one of the consultant's most important contributions to a client is a redefinition of the problem.

A High‐Engagement Virtual Hour The alternative is to design a virtual hour to create clarity and accountability through deeper engagement among participants with each other.

Responding to the client's emotional concerns is done better with short sentences than with long sentences, short words are better than long words, and direct statements are better than inferences.

Step 4 continued: Consultant Offers

You cannot talk people out of how they are feeling.