Flawless Consulting: A Guide to Getting Your Expertise Used

is going on. Once you share your personal acknowledgment of how you feel about working together, share your understanding of what you are being asked to do.

Ed Schein has identified three ways consultants work with line managers: in an expert role, a pair‐of‐hands role, or a collaborative role.* The

How to Measure Success In closing the contracting meeting, ask how you and the client will know whether you are successful. It may be an unanswerable question, but at worst, it will clarify the manager's expectations. At best, it will give good guidance on how to structure the project. This is most often a qualitative measure. Still useful.

If implementation requires that people know the state of the union and where we are headed, don't have those in charge announce it.

Step 6‐S: Think/Recess

want you to get it done as soon as possible.” The manager retains full control. The consultant is expected to apply specialized knowledge to implement action plans toward the achievement of goals that the manager has defined.

Step 2: Communicate Understanding of the Problem

Assessing Culture and How the Situation Is Being Managed

The questions that heal us and offer hope for authentic change are the ones we cannot easily answer. Living