for what is planned and takes place has to be balanced—50/50.

Our peers, however, are less likely to tolerate this sort of maneuvering. They see us more clearly, and they are around more, so they are harder to manipulate. This is one reason that being accountable to peers is a demanding proposition. Also, our interdependence rests with our peers, not our boss. It is their work that is accelerated when we do

Technical Skills Above all, we need to know what the person is talking about. We need expertise about the question.

Whole‐System Process

enough of the world is still problem minded enough that we want to support consultation that follows either path. Plus, when there is a specific problem, a direct analytical and technical solution is exactly what is required.

Make direct statements, and then ask how the client feels about the statements.

For the art of bringing people together we are using the term engagement. The

You can guarantee a solution to a problem, but you can't guarantee that the solution will be followed. To

This book offers an alternative. It says that trusting ourselves is the path that serves us well with clients and increases the chances that our expertise will be used again and again.