Flawless Consulting: A Guide to Getting Your Expertise Used

whole discovery process focuses on what is working well for an organization, what traditions and rituals are worth sustaining, what dream or vision for the future is in people's minds.

Make direct statements, and then ask how the client feels about the statements.

Keep the picture in focus.

One ground rule is to give two good‐faith responses to every question you are asked. If you are asked about methodology and your summary or how you designed the analysis, answer each question twice. The third time the same question is asked, interpret it as a form of resistance

The key is to tell a balanced story. This includes weaknesses and failures.

After 10 minutes at the most, break people into meeting rooms in groups of 3.

Third Layer What is your role in sustaining all of this?

we need to commit without negotiation, barter, or expectation of personal gain. We commit for the sake of collective outcomes.

Decision‐making. How does the group make decisions? What

Whole‐System Process