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Positive feedback: the science of criticism that actually works
Recognizing the best time to deliver negative feedback (in private rather than in public) and knowing how to deliverit (focusing on the behavior rather than the person's character or intelligence) are hallmarks of this sensitivity.
Stephen Drotter • The Leadership Pipeline: How to Build the Leadership-Powered Company (Jossey-Bass Leadership Series Book 254)
The valued opinions of a few friends who know us well could be of enormous benefit. Given the importance we tend to ascribe to how we come across to other people, it is astonishing that we are so hostile to honest feedback. Criticisms make us defensive or upset, and flattery sinks in too deeply. If we wish to make progress with a character trait, s
... See moreDerren Brown • Happy: Why More or Less Everything is Absolutely Fine
When bosses are too invested in everyone getting along they also fail to encourage the people on their team to criticize one another other for fear of sowing discord. They create the kind of work environment where being "nice" is prioritized at the expense of critiquing and therefore improving actual performance.