KINDNESS: It is strange but true that we tend to treat those who are closest to us without the kindness and consideration that we extend to strangers. Parents love their children, but they are so familiar with them, they often take basic kindness for granted. And they don’t always model kindness as a behavior for the world as a whole. Real kindness

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Express gratitude. Give more than is expected. Speak optimistically. Touch people. Remember names. Don’t confuse flexibility with weakness. Don’t judge people by their mistakes; rather, judge them by how they respond to their mistakes. Remember that your physical appearance is for the benefit of others. Attend to your own basic needs first; otherwi

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