Face Negotiation Theory
Psychological safety enables people on different sides of a conflict to speak candidly about what's bothering them.
Amy C. Edmondson • The Fearless Organization
“If we don’t trust one another, then we aren’t going to engage in open, constructive, ideological conflict. And we’ll just continue to preserve a sense of artificial harmony.”
Patrick M. Lencioni • The Five Dysfunctions of a Team, Enhanced Edition: A Leadership Fable (J-B Lencioni Series)
look at the typical conflict response
Gerri Brehm • Communicating with Style : A Handbook for DISCovering Yourself & Understanding Others
many conflicts can be eased by adjusting our communication style,