added by Supritha S · updated 2y ago
Expectation and delight
- But if they’re too high, surprise and remarkability disappear.
from Expectation and delight by Seth Godin
Supritha S added 2y ago
- As you succeed, it’s harder, not easier, to bring delight to the people you serve.
from Expectation and delight by Seth Godin
Supritha S added 2y ago
- Often, this is replaced by the cognitive dissonance of sunk costs and luxury goods. People assert delight because they think they’re supposed to, because they don’t want to feel stupid–not because you’ve produced anything genuine.
from Expectation and delight by Seth Godin
Supritha S added 2y ago
- If expectations are too low, you don’t get the gig, and you’ll never have a chance to engage with a customer.
from Expectation and delight by Seth Godin
Supritha S added 2y ago
- They dance with each other.
from Expectation and delight by Seth Godin
Supritha S added 2y ago