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Executive Communication w/ Harrison Metal
On Communication:
- Answer the question
- Answer first , then explain
- Be concrete
- When questions should be answered by a date
- Who questions should be answered by a name
- How much/many questions should be answered by a number. Dates, dollars, percentages. Define your units.
- Avoid weasel words ( should, could, might, etc.)
- Own your problems. Don’t be
Ian McAllister • Operator’s Manual
Effective communication requires presence, structured information delivery, and the power of storytelling over lists to enhance audience understanding and engagement.
TRANSCRIPT
Now, I would argue that in the example you just gave with your former graduate student, part of the issue that I think she might have been having is when you relayed the information, it was just a list or litany of things.
And our brains aren't very good at remembering lists. I mean, I always will joke with my students, when you go to the
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