Emotional labor and its consequences

Until the age of AI, being more productive was the best way to stand out at work. But now, as bots and algorithms supplant mundane and repetitive labor in the workplace, the benefits of human labor will shift to the skills and capabilities that are uniquely human . Chief among them: creativity. Think compelling ways to visualize data, better ways t... See more

Fuck, this is good, on why we want robots at work but humans in art, via Chris Paik. Tl;dr: in the economy of necessity, humans are friction. In the economy of meaning, they’re the point.

We hate other people when latency becomes intolerable. As soon as a task is about speed, other humans feel like an irritating inconvenience. The Uber driver’s smal... See more