Emotional Intelligence 2.0

Even though you are not a hawk, you can still develop a more objective understanding of your own behavior. You can practice by taking notice of your emotions, thoughts, and behaviors right as the situation unfolds. In essence, the goal is to slow yourself down and take in all that is in front of you, allowing your brain to process all available inf

Don’t be afraid of your emotional “mistakes.” They tell you what you should be doing differently and provide the steady stream of information you need to understand yourself as life unfolds.

Remembering a person’s name is a brain exercise—practice may be required. If a name sounds unusual to you, ask the person to spell it for you so you can picture the name written. This will help you remember it later. Be sure to use the person’s name at least twice during the conversation.

Suspending judgment of emotions allows them to run their course and vanish. Passing judgment on whether you should or shouldn’t be feeling what you are feeling just heaps more emotions on top of the pile and prevents the original feeling from running its course.

To listen well and observe what’s going on around us, we have to stop doing many things we like to do. We have to stop talking, stop the monologue that may be running through our minds, stop anticipating the point the other person is about to make, and stop thinking ahead to what we are going to say next.

The more you think about what you are feeling—and do something productive with that feeling—the more developed this pathway becomes.

concern, or shifts in moods in group settings, the more skilled you will be in maneuvering through the social wilds of your life.

who can put their needs on hold and continually manage their tendencies.

Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.