Emotional Intelligence 2.0

Remembering a person’s name is a brain exercise—practice may be required. If a name sounds unusual to you, ask the person to spell it for you so you can picture the name written. This will help you remember it later. Be sure to use the person’s name at least twice during the conversation.

understand how others are thinking and feeling. To do this, you need to focus on other people.

Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.

Greeting someone by name is one of the most basic and influential social awareness strategies you can adopt.

Your feedback report from the Emotional Intelligence Appraisal® test recommends a skill for you to start with.

Social

Good decisions require far more than factual knowledge. They are made using self-knowledge and emotional mastery when they’re needed most.

Rather than avoiding a feeling, your goal should be to move toward the emotion, into it, and eventually through it. This can be said for even mild emotional discomfort, such as boredom, confusion, or anticipation.

People high in self-awareness are remarkably clear in their understanding of what they do well, what motivates and satisfies them, and which people and situations push their buttons.