Emotional Intelligence 2.0

Relationship management is your ability to use your awareness of your own emotions and those of others to manage interactions successfully.

Intelligence is your ability to learn, and it’s the same at age 15 as it is at age 50.

To be effective in life, we all need to discover our own arrogance—those things we don’t bother to learn about and dismiss as unimportant.

Multi-tasking actually sacrifices your quality of work, as the brain is simply incapable of performing at a high level in multiple activities at once.

Part of self-awareness is knowing what you’re going through even if you can’t totally change it.

In addition to helping you see yourself more clearly, writing down your emotions makes your tendencies much easier to remember, and the journal serves as a great reference as you raise your self-awareness.

It feels so good when people use your name and remember it.

Remembering a person’s name is a brain exercise—practice may be required. If a name sounds unusual to you, ask the person to spell it for you so you can picture the name written. This will help you remember it later. Be sure to use the person’s name at least twice during the conversation.

Someone who wants the whole story and complete picture observes others without the distraction of phones, typing, or writing. Instead, he or she simply observes.

Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.