Embracing Friction — From the Desk of van Schneider — Edition №254

Whenever we design an interface that requires high learnability, we always look at computer games for inspiration. Game designers are extremely good at teaching complexity and giving the right kind of feedback at the right time so people aren’t even really aware they are learning something new.

• Trust : Does the product work the way your user is expecting it to? Do they have to second-guess their interactions? Or, considered another way, is it clear that you trust the user to be able to complete tasks without error?


• Purpose : Do your users know why they’re there? Are their behaviors clearly tied to customer, business, or their personal su