Drive: The Surprising Truth About What Motivates Us

GARY HAMEL

Satisfaction depended on “growth or motivator factors”—things like interesting work, greater responsibility, and the opportunity to grow.

Type I Insight: Collins suggests four basic practices for creating a culture where self-motivation can flourish: 1. “Lead with questions, not answers.” 2. “Engage in dialogue and debate, not coercion.” 3. “Conduct autopsies, without blame.” 4. “Build ‘red flag’ mechanisms.” In other words, make it easy for employees and customers to speak up when t

FREDERICK HERZBERG

Big Idea: Continual improvement.

W. EDWARDS DEMING

Big Idea: Theory X vs. Theory Y. McGregor described two very different approaches to management, each based on a different assumption about human behavior. The first approach, which he called Theory X, assumed that people avoid effort, work only for money and security, and, therefore, need to be controlled. The second, which he called Theory Y, ass

One of the best ways to know whether you’ve mastered something is to try to teach it.

Also, at the start of a school term, ask students about their individual passions and areas of expertise. Keep a list of your experts, and then call upon them as needed throughout the term. A classroom of teachers is a classroom of learners.