Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition

I need to be able to answer these questions at a glance, correctly and unambiguously, with very little effort. If it’s not clear to me what I’m looking at in the first few seconds, interpreting everything else on the page is harder, and the chances are greater that I’ll misinterpret something and get frustrated. But if I do “get it,” I’m much more

Typical problems Here are some of the types of problems you’re going to see most often: Users are unclear on the concept. They just don’t get it. They look at the site or a page and either they don’t know what to make of it or they think they do but they’re wrong. The words they’re looking for aren’t there. This usually means that either you failed

The point is, it’s not productive to ask questions like “Do most people like pull-down menus?” The right kind of question to ask is “Does this pull-down, with these items and this wording in this context on this page create a good experience for most people who are likely to use this site?” And there’s really only one way to answer that kind of que

It doesn’t matter how many times I have to click, as long as each click is a mindless, unambiguous choice. —KRUG’S SECOND LAW OF USABILITY

But I know that we all love to have definitive answers, so here’s a tiny collection of things that you should always do or never do. Don’t use small, low-contrast type.