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Customer empathy makes a comeback. Companies will move beyond the “best gen AI model” rat race by radically transforming everyday consumer and enterprise workflows with a rich and deep pipeline of category-specific capabilities for the long-tail of professional needs. I like how my friend Aaron Levie, founder of Box, recently described these layers... See more

Consumer demand for smaller scale and human-crafted versions of everything will grow in an AI world. While the future of work might lend itself to small business creation, let’s ****not forget the demand side of the equation. We are going to crave artisanal and story-driven sources and experiences. Why? As every big company floods the zone of our a... See more

An over-dependence on artificial intelligence is often just lethargy disguised as efficiency, and the “outsource everything to AI” crowd ignores the fact that the work is often more valuable than the output.

I have two predictions regarding the broader use of AI as a crutch:

First, folks who are willing to go out of their way to add a human touch to... See more