Do the math to see the real impact
Activating Change: A Designer’s Guide to Systems Thinking - Boxes and Arrows
Boxes and Arrowsboxesandarrows.com
I think about measuring the impact of created features, what is the KPI standards for measuring the performance of new features and new ideations
These principles weren’t just platitudes: they were a manifesto for decision-making.
John Zeratsky • Click: How to Make What People Want
This Is Service Design Doing
Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
amazon.com
Design, Missions and Experiencing Systems: Using Service Design to Co-ordinate and Align Activities and Resources to Deliver Missions - Livework
Lucy Kimbellliveworkstudio.com