Difficult Conversations
The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization
amazon.com
When competent, sensible people do something stupid, the smartest move is to try to figure out, first, what kept them from seeing it coming and, second, how to prevent the problem from happening again. Talking about blame distracts us from exploring why things went wrong and how we might correct them going forward. Focusing instead on understanding
... See moreBruce Patton • Difficult Conversations: How to Discuss What Matters Most
