Difficult Conversations: How to Discuss What Matters Most

In a difficult conversation your primary task is not to persuade, impress, trick, outwit, convert, or win over the other person. It is to express what you see and why you see it that way, how you feel, and maybe who you are. Self-knowledge and the belief that what you want to share is important will take you significantly further than eloquence and

feel I understand your concerns completely.” Now how often in your own life do you get this sort of treatment when you are feeling angry or upset? Probably not much. So if you learn to do this one thing—hold back at the beginning of a difficult conversation and simply focus