
Difficult Conversations: How to Discuss What Matters Most


Typically, instead of exploring what information the other person might have that we don’t, we assume we know all we need to know to understand and explain things. Instead of working to manage our feelings constructively, we either try to hide them or let loose in ways that we later regret. Instead of exploring the identity issues that may be deepl
... See moreBruce Patton • Difficult Conversations: How to Discuss What Matters Most

The more easily you can admit to your own mistakes, your own mixed intentions, and your own contributions to the problem, the more balanced you will feel during the conversation, and the higher the chances it will go well.
Bruce Patton • Difficult Conversations: How to Discuss What Matters Most
Engaging Difficult People: 100 Practical Lessons on Empathy and How It Transforms Our Relationships
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