Difficult Conversations: How to Discuss What Matters Most
helping others to productively express their views
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
When tackling a difficult conversation, careful thought and preparation in how you will approach the conversation is more likely to go smoothly than allowing frustration to lead the way with a stream of criticism and contempt.
Dr Julie Smith • Why Has Nobody Told Me This Before?: The Sunday Times bestseller, with over 1 million copies sold
One of the most serious roadblocks to effective interpersonal communication (and, by default, organizational communications effectiveness) is that most people are terrible at dealing with any kind of difficult or stressful conversation. Whether at work, at home, or just trying to navigate in the world, people are faced with numerous situations that
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