Deploy Empathy: A Practical Guide to Interviewing Customers

Well-Designed: How to Use Empathy to Create Products People Love

Jon Kolko

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Practical Empathy

Indi Young

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Seven Principles & Seven Practices on Empathy in Marketing - Marketing For Hippies

Tad Hargravemarketingforhippies.com
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Mental Models

Indi Young

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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Mark Goulston

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