Deploy Empathy: A Practical Guide to Interviewing Customers

Practical Empathy

Indi Young

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Interviewing Users: How to Uncover Compelling Insights

Steve Portigal

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Talking to Humans: Success starts with understanding your customers

Giff Constable

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Well-Designed: How to Use Empathy to Create Products People Love

Jon Kolko

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The Secret to Leading Organizational Change Is Empathy

Patti Sanchezhbr.org