Because the mainstream social networks have been designed by a tiny number of people, we have been prevented from experimenting and creating new knowledge about what sustainable community management online looks like. Start erasing the line between operators, customers, and community members disappears, and squint; you begin make out the shape of a... See more
Whatever we do, the internet isn’t returning to old-school then-common interfaces like FTP and Gopher, or organizations operating their own mail servers again instead of off-the-shelf solutions like G-Suite. But some of what we need is already here, especially on the web. Look at the resurgence of RSS feeds, email newsletters and blogs, as we disco... See more