Danny Meyer: Hospitality and Humanity [The Knowledge Project Ep. #115] - Farnam Street

Hospitality exists when you believe that the person on the other side of the transaction is on your side, when you trust that they’re on your side. It really starts with the people you work with.

If you define culture as the way we do things around here and you’re a growing organization, well, of course you have to be doing things differently. You have to do things differently around here. The one thing that must not change is your value system. That’s your compass. North always has to be north, and west has to be west, and east has to be e... See more