Crucial Conversations Tools for Talking When Stakes Are High

The best at dialogue don’t play games. Period. They know that in order to solve their problem, they’ll need to talk about their problem—with no pretending, sugarcoating, or faking. So they do something completely different. They step out of the content of the conversation, make it safe, and then step back in. Once safety is restored, they can talk

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In Crucial Conversations, a book about maintaining a sense of Safety while discussing important issues with colleagues and loved ones, authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler recommend using the STATE model to communicate without provoking anger or defensiveness: Share your facts—Facts are less controversial, more pers

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