Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

We're designed wrong, When conversations turn from routine to crucial, we're often in trouble, That's because emotions don't exactly prepare us to converse elfectively, Countless generations of genetic shaping drive humans to handle crucial conversations with flying fists and fleet feet, not imelligent persuasion and yar tle attentiveness, For inst

... See more

In Crucial Conversations, a book about maintaining a sense of Safety while discussing important issues with colleagues and loved ones, authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler recommend using the STATE model to communicate without provoking anger or defensiveness: Share your facts—Facts are less controversial, more pers

... See more