Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit

Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit

Helen Blakeamazon.com
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Value Proposition Design

Alexander Osterwalder

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The Experience Economy, Updated Edition

B. Joseph Pine II

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Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Frances Frei

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BizWorld: How to Create an Irresistible Business Universe Your Customers Love to Buy from and Hate to Leave

Ben Settle

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