Managerialism is a form of political economy in which the middle-man steps in with a claim that he has some special competence, through the exercise of which new efficiencies can be realized, or some process of production or distribution can be optimized through quantitative rigor. But a funny thing then happens. His metrics easily come detached... See more

“Capitalism seems to have moved into an actively misanthropic stage. Corporations don’t just hate their workers. They hate their customers.”

I believe one source of it is what you might call alien ownership, in which an enterprise is controlled by parties who have no history with, and no special sympathy for, the product or service that the firm... See more