Conversation Design | Google for Developers
work best as informal, loosely structured conversations, rather than as readings of a rigid list of questions to the user.
Ziv Yaar • User is Always Right, The: A Practical Guide to Creating and Using Personas for the Web
tone is the UX of the natural language era.
I had a conversation with Chris once about why good product thinkers are like good novelists. In both cases, didacticism is the enemy. Designing consumer internet products requires viewing humans as we really are, not how we wish we were.
Jasmine Sun • exit interview
