Many teams in your organization are likely frustrated with the bureaucracy while also subconsciously comfortable with their solid-line leaders filtering and contextualizing relevant information, despite the easily offered complaints. Bureaucracy can be frustrating to individuals in the system, of course, but their complaints are overlain by a sense

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in my role as a more traditional COO (which I also thoroughly enjoyed) I was touching on a large number of parts within Buffer. It also created a certain level of pressure, one that Joel described very well in this post. I felt the urge to try and “keep everything together” and within an arm’s reach so everything would go according to plan.

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First, we needed coordinated operations, something that necessitated emergent, adaptive intelligence. Shared consciousness achieved this, but it was only the first half. As we would soon find, keeping pace with the speed of our environment and enemy would require something else as well: decentralized control. Creating it would be just as taxing, ra

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