Confidence is Earned - May 2022

Close loops. Don’t wait for people to push you for information, make it available for them to pull from.

Assume best intent. If someone asks for more information or updates, they are probably low on confidence and you are probably leaving something ambiguous.

Collaborate as early and often as you can, particularly if something is going wrong. It may feel like it takes a lot of courage to draw attention to a project that isn’t going to plan but the fact is, this is the best way to control outcomes and limit negative consequences. The only circumstances where a failed project would be punishable at Levels... See more

If you don’t feel confidence in someone you rely on, communicate that to the person. Don’t fall into dark patterns of creating policy to try to set up guardrails - collaborate to fix the underlying problem.