Situation: What is the state of affairs today. Facts, data, and unambiguous background.Complication: What has changed that requires action. What is the problem?Resolution: What we need to do to resolve this complication.

Situation: What is the state of affairs today?Complication: What has changed that requires action?Resolution: Minto Pyramid-style: answer-first followed by supporting arguments.

On Communication:

• Answer the question


• Answer first , then explain


• Be concrete


• When questions should be answered by a date


• Who questions should be answered by a name


• How much/many questions should be answered by a number. Dates, dollars, percentages. Define your units.


• Avoid weasel words ( should, could, might, etc.)


• Own your problems. Don’t be

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