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COMPLETED STAFF WORK - Tom Watson Jr of IBM
We begin by working to understand the customer's business. We pose a version of the following general directive: • Tell me about your activity. We follow up with these more specific questions: • What are the few keys to success in your unit? • What is your unit's advantage in the marketplace (why do customers buy from you?), and how do you contribu
... See moreJames A. Belasco • Flight of the Buffalo: Soaring to Excellence, Learning to Let Employees Lead
The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials)
amazon.com
This is extremely important because an organization is crippled if it needs to ask the leader what to do every time a question arises. I didn’t want an organizational psyche of leadership dependency, of being semi-dysfunctional without me around making every decision.
Bill Walsh, Steve Jamison, Craig Walsh • The Score Takes Care of Itself: My Philosophy of Leadership
In 1953, Dwight D. Eisenhower returned from his inaugural parade and entered the White House for the first time as president late in the evening. As he walked into the Executive Mansion, his chief usher handed Eisenhower two letters marked “Confidential and Secret” that had been sent to him earlier in the day. Eisenhower’s reaction was swift: “Neve
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