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COMPLETED STAFF WORK - Tom Watson Jr of IBM
On Communication:
- Answer the question
- Answer first , then explain
- Be concrete
- When questions should be answered by a date
- Who questions should be answered by a name
- How much/many questions should be answered by a number. Dates, dollars, percentages. Define your units.
- Avoid weasel words ( should, could, might, etc.)
- Own your problems. Don’t be
Ian McAllister • Operator’s Manual
Summer Reset – Part 2
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