Saved by Laura Pike Seeley
Change Management Communications: Overcoming Resistance Through Empathy
How do you teach change management to managers who are resistant to the change itself?
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Who's most important to get agreement from? Who's most important to serve? What words might make them defensive? What words might put them at ease? How open are they to change? How will this affect their lives? How does the current state of things look to them? Is that good or bad?
Abby Covert • How to Make Sense of Any Mess: Information Architecture for Everybody
A detailed primer on investigating and resolving resistance