Collaboration: From groan zone to growth zone
read about them in Systems Archetypes: Diagnosing Systemic Issues and Designing High-Leverage Interventions by Daniel H. Kim (1993, Cambridge, Mass.: Pegasus Communications). Or see The Fifth Discipline, pp. 378-90; issues of The Systems Thinker;
Art Kleiner • The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization
Nearly every instance of collaboration will result in some disagreement about the right thing to do or some miscommunication that can damage the relationship. If a basic level of trust hasn’t yet been established, those moments can derail the entire effort.
David Ehrlichman • Impact Networks: Create Connection, Spark Collaboration, and Catalyze Systemic Change
ORCHESTRATING CONFLICT is a discipline. It requires seeing the process as a necessary step in the journey toward a better future, tolerating the moments your people are not working well together, and believing that working through some rough patches will help to solidify their collective effort and commitment.