Clockwork, Revised and Expanded: Design Your Business to Run Itself

Don’t confuse being the queen bee with being the most important part of a colony; it is the role she serves that is most important. Healthy eggs need to be made quickly and continuously. One specific queen or another is not critical; the

Do a Crush/Cringe Analysis to clarify who your Top Clients are. Interview your Top Clients to discover what they value most about your company. That is what you stake your reputation on, so make sure you build rock-solid systems for that. Find their congregation points. Ask your clients where they go to share with and learn from people in their ind

“You respond fast,” he replied. When you ask your customer, “What are we doing right?” they won’t tell you what you are doing right. They will tell you how they are measuring your performance. And since that is how they are observing you, the thing you are doing right is actually the thing that you need to do better—if it aligns with how you want t

Big BANG is to eradicate entrepreneurial poverty. My Big Promise to my customers is to simplify entrepreneurship, and I do that through my offers of products (books, videos, swag) and services (education, training, consulting, speaking). Notice how my Big Promise is tied to my Big BANG. Don’t get tripped up on that. Declaring a Big Promise works ev

To get to the point where you aren’t the workhorse inside the business, you need to slowly and surgically extract yourself. The process to make your business run itself two months, two years, or two decades from now starts today. Deliberately. Consistently. Relentlessly.

Productivity is about doing more to increase output. Efficiency is about doing less to increase output.

You do your QBR to deliver on your Big Promise.

definition, only one activity can be the most important. You can use the sticky-note exercise to employ deductive logic to find the QBR among all the others. To do this, write each activity on a sticky note. For example, if your Big Promise is extraordinary support, you may have answering phone calls, responding to chat messages, answering emails,

When you have an uncomplicated path to being worry-free about the operation of your business, I am delivering on my Big Promise. When your business is running without you, your experience with entrepreneurial time poverty—where your business sucks up every waking moment of your life—has been further addressed. And maybe you will even join the movem