But what makes an interface successful? Beyond speed of performance, cohesive information sequences and anticipation of the human context and need, designing an experience that hopes to create feeling can only be done with feeling. The difference between good and bad becomes a matter of who can bring to bear greater focus and knowhow within the... See more

I wrote about how many UI innovations come in the form of inventing new "software materials" — new abstractions and laws of physics that they obey, like - File icons + browsers - Text, cursor, selection - Timeline + clips in audio/video editing 🎁... See more

Even so, popularity doesn’t equal excellence. A better justification is that people can type on a smartphone QWERTY keyboard without thinking about it. The keyboard can melt away, it can recede, and when it does, it leaves a space for what people really care about. A properly judged mixture of taste and empathy is the secret formula for making

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