CD Baby
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” —JEFF BEZOS, CEO, AMAZON.COM
Dan Kennedy • No B.S. Ruthless Management of People and Profits: No Holds Barred, Kick Butt, Take-No-Prisoners Guide to Really Getting Rich
Hey everyone—
I’m Jason, CEO here at 37signals.
Email gets a bad rap, but it shouldn’t. Email’s a treasure.
It feels great to get an email from someone you care about. Or a newsletter you enjoy. Or an update from a service you like. That’s how email used to feel all the time.
But things changed.
You started getting stuff you didn’t want from people you ... See more
I’m Jason, CEO here at 37signals.
Email gets a bad rap, but it shouldn’t. Email’s a treasure.
It feels great to get an email from someone you care about. Or a newsletter you enjoy. Or an update from a service you like. That’s how email used to feel all the time.
But things changed.
You started getting stuff you didn’t want from people you ... See more
A delightfully fresh take on email + calendar, from 37signals
ship batches of records to our fans with handwritten thank-you postcards. The fans used my home address to order everything. They paid by personal check and we sent the CDs before the checks cleared (or didn
Amanda Palmer • The Art of Asking: How I learned to stop worrying and let people help
expression of the experience that a customer will receive