CD Baby
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” —JEFF BEZOS, CEO, AMAZON.COM
Dan Kennedy • No B.S. Ruthless Management of People and Profits: No Holds Barred, Kick Butt, Take-No-Prisoners Guide to Really Getting Rich
Kurt, Dave and Chris:... See more
First let me apologize for taking a couple of days to put this outline together. When I spoke to Kurt I was in the middle of making a Fugazi album1, but I thought I would have a day or so between records to sort everything out. My schedule changed unexpectedly, and this is the first moment I've had to go through it all. Apology
Shaun Usher • I would like to be paid like a plumber
Hey everyone—
I’m Jason, CEO here at 37signals.
Email gets a bad rap, but it shouldn’t. Email’s a treasure.
It feels great to get an email from someone you care about. Or a newsletter you enjoy. Or an update from a service you like. That’s how email used to feel all the time.
But things changed.
You started getting stuff you didn’t want from people you ... See more
I’m Jason, CEO here at 37signals.
Email gets a bad rap, but it shouldn’t. Email’s a treasure.
It feels great to get an email from someone you care about. Or a newsletter you enjoy. Or an update from a service you like. That’s how email used to feel all the time.
But things changed.
You started getting stuff you didn’t want from people you ... See more
A delightfully fresh take on email + calendar, from 37signals
Announcing: Writing Examples
Today is launch day! We built this website to celebrate great writing.
It’s 100% free. Each article deconstructs a piece of writing from an iconic writer. The goal is to give you X-Ray vision into what makes sentences and paragraphs come alive (so that you can improve at your craft).
Every example has an analysis of ... See more
ship batches of records to our fans with handwritten thank-you postcards. The fans used my home address to order everything. They paid by personal check and we sent the CDs before the checks cleared (or didn
Amanda Palmer • The Art of Asking: How I learned to stop worrying and let people help
expression of the experience that a customer will receive