Can we end austerity-era service design? — Good Services
As builders of a new digital society, we must be equipped with an even more inclusive and visionary concept of what "public" and "good" can mean.
Sam Hart • Positive Sum Worlds: Remaking Public Goods
In order for design to transform business, it must first transform itself. It must leave behind the language and mindset of engineering. Get past scalability and extensibility. Systems and components. Agility and usability. Usefulness and seamlessness. Efficiency and friction. Data and metrics. Patterns and code.
Thomas Klaffke • Visualizing Minimalist Design
our individual whims and wants have become fetishised, with ever more ludicrous business models evolving to meet and raise our Consumer desires and expectations. Many of us are working ever harder, while having ever more debt and fewer savings. What is more, this process has intensified even as our actual needs – for healthy ecosystems, coherent so
... See moreJon Alexander • Citizens: Why the Key to Fixing Everything is All of Us
Future Histories: What Ada Lovelace, Tom Paine, and the Paris Commune Can Teach Us About Digital Technology
Lizzie O'Shea • 1 highlight
amazon.com
When design is deployed wisely, it can bring us pleasure, choice, strength, beauty, comfort, decency, sensitivity, compassion, integrity, ambition, security, prosperity, diversity, camaraderie and so much more. But if its power is abused, the outcome can be wasteful, confusing, humiliating, scary, enraging, even dangerous.