So, what then is human centered design if it's failing most of the humans surrounding it? We were trying to broaden the aperture and bring the lens further back to look more coherently at everything that goes on when inserting a product, service, or built environment. What happens when you create something and put it into a human system?

For decades, technology has required standardized solutions to complex human problems. In order to scale software, you had to build for the average user, sanding away the edge cases. In many ways, this is why our digital world has come to resemble the sterile, deadening architecture that Alexander spent his career pushing back against.