Saved by sari
Camera Obscura: Beyond the lens of user-centered design
The Design of Everyday Things, where he talks about the gulf between the system image (the interface) and the user’s model (the perception of the interface formed by the user through interaction with it).
Alla Kholmatova • Design Systems (Smashing eBooks)
We’ve framed UX & friction in terms of how easy it is for the user to complete an action by interacting with a digital system, or how effectively software can help the user manipulate the physical world. These actions flow outward, fulfilling a user’s goal by extension and enabling an outcome outside of herself. What about reducing the friction of ... See more
Marc Geffen • Friction Layers
In my six years at Google, I got to observe this force up close, relentlessly killing features users loved and eroding the last vestiges of creativity and agency from our products. I know this force well, and I hate it, but I do not yet know how to fight it. I call this force the Tyranny of the Marginal User .
Simply put, companies building apps hav... See more
Simply put, companies building apps hav... See more
Ivan Vendrov • The Tyranny of the Marginal User
Errors—or any kind of misunderstanding—are always the result of the system not being clear enough. They’re never the fault of the user.
Irene Pereyra • Universal Principles of UX: 100 Timeless Strategies to Create Positive Interactions between People and Technology (Rockport Universal)
So, what then is human centered design if it's failing most of the humans surrounding it? We were trying to broaden the aperture and bring the lens further back to look more coherently at everything that goes on when inserting a product, service, or built environment. What happens when you create something and put it into a human system?