Being recruited by a business, working inside their walls and growing your career according to their values, policies and programmes form some of the biggest ‘purchasing decisions’ you will make in your life. The product we buy when we join a new company is not a laptop, or a coat (and developing those products is complex enough!). It is a subscrip

how to proactively

The core product we offer in People Operations is paid employment. The actual product is something inherently useful: a career and a job to be done! And not just any job, but a role in an organization where one feels motivated, included and effective, part of a profession you enjoy and in an industry you believe in; this is the augmented product.

that you are able to read this book with the kind of ardent curiosity I try to adopt in my work, inspired by so many product leaders I’ve been privileged enough to work with.

Individuals need to seek out a workplace with a culture that offers them the opportunity to do their best work and workplaces need to be honest and focused about building something specific to their needs and strategy, and then projecting that effectively into the world.

As a product manager of the employee experience, you have many levers to help your employees remain in their roles in your team and increase their LTV. But you are not the only one who can influence that key performance indicator (KPI) of retention – managers are key in your ability to control and manage churn. A 2018 Udemy study found that nearly

People Operations as a product way of working themselves.

core product management strategies and frameworks are and guides you on how to apply them to People Operations in order to establish an incredible employee experience.

There is also practical guidance on some of the key elements in product management, such as the importance of user research, sprint planning, vision development and how to encourage a continuous feedback loop in your team. The book does not shy away from problems of scaling sustainably, organizational change and culture clash, and provides advice o