Backlog size is inversely proportional to how often you talk to customers
Zarar Siddiqibitbytebit.substack.com
Backlog size is inversely proportional to how often you talk to customers
The prevailing dogma is that startups should ship and iterate as quickly as possible. Scott believes that’s often counterproductive. You need to “surprise and delight” your customers to create a product that grows organically. You can’t do that by simply meeting a user’s expectations; you must surpass them. Doing so takes time and polishing.
Mario Gabriele • Modern Meditations: Scott Belsky
Create systems where you and your team interact with customers regularly, like a weekly “Lunch with a customer,” a monthly CX rotation, or a quarterly customer visit.Make an agreement that for any feature that takes more than X weeks to design and build, you first talk to five potential users/customers to validate the desirability of the... See more
Lenny Rachitsky • 14 Habits of Highly Effective Product Managers
10. Great PMs speak with their customers regularly