The goal is to make people feel like they’re a part of something — and like you’re part of their identity. And the payoff — if all goes well — is in the form of fierce loyalty, word-of-mouth promotion, organic curiosity and attention, higher lifetime customer value and share of spend, lower acquisition costs, etc.

This is the new backdrop for brand strategy. Radical individualism is out, social connection is in. Brand focus is not on the end customer, but on the communities they belong to. Just as personas made individual consumers visible, the new brand methodology makes visible consumer communities and their co-dependencies and influences. New focus of

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Communities Scale Faster Than Campaigns

Social-first brands aren’t just posting content. They’re creating a world people want to belong to.

• Use story polls and comments to co-create


• Spotlight customers as creators


• Let your community shape language and content


• Reward engagement with more access—not just discounts

This isn’t “audience growth.” It’s... See more