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Too often a company attempts to emulate the leader. “They must know what works,” goes the rationale, “so let’s do something similar.” Not good thinking. It’s much better to search for an opposite attribute that will allow you to play off against the leader. The key word here is opposite—similar won’t do. Coca-Cola was the original and thus the choi

When a category has reached the point when it’s possible to make fun of the people who still believe in the differences across products, it has reached the point of what I refer to as heterogeneous homogeneity: The differences are there, but they are lost in a sea of sameness.

Here’s the thing: If you look like other people, and if your business looks like other businesses, then all you’ve done is increase your pool of competition.

Ecologists know that two species of animal that try to exist in exactly the same way become deadly enemies. If two species compete head-on for food, only one of them can win. The other species must change either the food it seeks or the way it hunts for it. If it does neither, the weaker species will die out. It is the same with business, except th

However, when it comes to contrarian value, the same thing doesn’t apply, because in order to copy your offering, your competitors would have to undermine their own.