Are we responsible for other people's emotions?
Just because somebody asked you a question doesn’t mean you have to answer it. Dramatic people are fueled by reactions. When you stop reacting, they go away. Same goes for yourself. Your emotions insist they need you to respond. When you ignore the urges, they go away too.
Derek Sivers • How to Live: 27 conflicting answers and one weird conclusion
Remember that the problem is rarely about someone begin a villain. It's almost always the system. When you find someone that's frustrating you, breathe. Assume they're trying to help you avoid a cliff you can't see or are under hidden constraints. Be curious, empathetic, and seek to understand.
Alex Komoroske • Coordination Headwind - How Organizations Are Like Slime Molds
There is the kindness of ‘please’ and ‘thank you.’ And the kindness of “I was wrong, I’m sorry.” The small kindnesses that smooth our interactions and help other people feel as though you’re aware of them .