Simply existing as a coffee shop isn’t enough; the business has to cultivate a parallel existence on the internet, which is a separate skill set entirely. “It almost feels like, you must have a social media acumen, you must be savvy in this area that is adjacent to your business, but not directly embedded in your business, in order to be successful... See more

We’ve got to understand that sometimes as an option, self-checkouts are great. As an obligation, they’re bad—because sometimes the time spent in the process is where the value comes from. You can see this because people on a Saturday love nothing better than to shop in the most inefficient way possible. That’s basically what a farmer’s market is—le... See more