Applied Empathy: The New Language of Leadership

Pantone knew our philosophy on this and wanted to internalize some of the capabilities and services we were providing. We agreed wholeheartedly and locked arms with the team to help them do just that. We worked collaboratively to identify the company’s existing skills gaps and realized that it needed some new talent. But that talent would replace w

we’re able to do something special that consultants rarely get the chance to experience: we actually get to enact the solutions we recommend. We’re not just recommenders, we’re doers.

I love to problem solve, and all of my businesses engage me in the solving of problems for others.

With empathy, complex problems become more understandable, teams become more effective, and companies become more nimble.

The more diverse the panelists, the more conflicting their views, the better the audience responds. Our listeners gain a more all-encompassing sense of empathy for a topic or an industry when they can hear about it from all of its different sides.

We utilize a basic five-step process for providing feedback. We refer to it by the acronym CLEAR: C: Check in L: Lead with data E: Emotion A: Agreement R: Resolution

help them evolve their businesses with empathy.

I was always thinking about something else. Where I was going. The meeting I had just left. What I wanted for dinner. Anything other than the present moment

“If you don’t get into trouble, you’ll never learn how to get out of it.”