Applied Empathy: The New Language of Leadership

a series of training sessions for existing Pantone employees to help them increase their capabilities

Pantone knew our philosophy on this and wanted to internalize some of the capabilities and services we were providing. We agreed wholeheartedly and locked arms with the team to help them do just that. We worked collaboratively to identify the company’s existing skills gaps and realized that it needed some new talent. But that talent would replace w

When we fix a problem, we should also deliver to the client enough tools, lessons, and empowerment that they can begin to own their own future.

applying empathy to solve complex problems for our partners,

Most of us go through life playing it safe, not experimenting or trying new things.

I love to problem solve, and all of my businesses engage me in the solving of problems for others.

We utilize a basic five-step process for providing feedback. We refer to it by the acronym CLEAR: C: Check in L: Lead with data E: Emotion A: Agreement R: Resolution

The first step in the process uses a framework we call the Empathy Venn (EV) to guide a person or team in gaining perspective on a problem they need to solve. The EV is made up of three circles, each representing one of three “Cs”: company, consumers, context.

In its simplest form, Sub Rosa helps companies explore, learn, and grow with empathy.