Here are 13 things that every skilled chaos-surfer understands:

1. How something appears to you may not be how it is.


2. What is said or shown may not be all there is.


3. What is true for me may not be true for you.


4. The same words may mean different things to different people.


5. What people say may not be what they mean. Because comms is lossy and language is

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The thing about assuming good intent is that it creates space for actual resolution. When you approach someone's difficult behavior as information rather than attack, you can respond from curiosity instead of defensiveness. You can ask questions instead of building cases. You can offer understanding instead of demanding explanations.