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Aligning Business Models to Markets
A review of these different models shows how different the mechanisms of profitability can be. It also reveals the central role of the customer—in terms of acquisition cost, buying behavior, price sensitivity, bargaining power, and so on—in the mechanism of action of each model.
Adrian J. Slywotzky • The Profit Zone: How Strategic Business Design Will Lead You to Tomorrow's Profits
Time and again I am asked why no one has successfully replicated Trader Joe’s. The answer is that no one has been willing to pay the wages and benefits, and thereby attract—and keep—the quality of people who work at Trader Joe’s. My standard was simple: the average full-time employee in the stores would make the median family income for California.... See more
Joe Coulombe • Becoming Trader Joe: How I Did Business My Way and Stil…
Here’s the problem: Many businesses are modeled on the idea that customers should come back to the kitchen and make their own dinner.
Chris Guillebeau • The $100 Startup: Reinvent the Way You Make a Living, Do What You Love, and Create a New Future
Unlocking the value of personalization at scale for operators
mckinsey.comSTRATEGY Aligning opportunities, plans and behaviour Use values-based leadership and training to create a strong customer service culture. Hold weekly staff meetings to keep the team updated, iron out challenges and celebrate progress. Provide outstanding customer care. Use only environmentally friendly, Australian products. Provide an in-salon caf
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