Saved by sari and
Aligning Business Models to Markets
Homing in on the important feedback loops can unlock valuable insights. For example, why is home delivery of large parcel items, such as furniture and appliances, so often a poor customer experience? After all, delivery is a key determinant of customer sat isfaction , the most intimate touchpoint in retail, and an opportunity to generate incrementa... See more
Greenlea Lane • "Self-Driving Investing: A Way of Being"
Thesis: providing advancement opportunities is one way of combating turnover.
Kevin • Aligning Business Models to Markets
Service marketplaces must continuously provide value in terms of either discovery, convenience or trust. In line with this, successful service marketplaces tend to be either repeated-discovery, online-first or SaaS-enabled.
Julia Morrongiello • Winning Strategies for Service Marketplaces
A review of these different models shows how different the mechanisms of profitability can be. It also reveals the central role of the customer—in terms of acquisition cost, buying behavior, price sensitivity, bargaining power, and so on—in the mechanism of action of each model.